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Customer Support 24/7

Poker Hour is a partner site of the International Poker Network, who provide dedicated 24/7 Customer Support direct to all players, through the award winning Customer Support Centre in Europe.

If you are experiencing a technical problem, or have a query related to the poker room, please provide us with as much information as possible and Customer Support can assist you efficiently and without delay .

Live Support (Chat)

Click on the "SUPPORT" tab in the Poker Room and select "LIVE SUPPORT" and chat live with Customer Support staff.

Telephone Customer Support

  • International: +350-2000-2225
  • UK Toll-Free: 0800-376-2815
  • ES Toll-Free: 800-098-861
  • DE Toll-Free: 08000-005-134
  • PL Freephone: 008001-212-754
  • FR Freephone: 0805-108-220
  • RU Freephone: 810-800-2220-4011
  • SE Freephone: 020-089-9167
  • DK Freephone: 808-896-84
  • CH Freephone: 0800-001-724
  • AT Freephone: 0800-005-082
  • IT Freephone: 800-987-285
  • CA Freephone: 1-866-502-1133
  • Fax: +350-49553

Webdollar (Deposit, Withdrawal and Security Code Questions):

For these banking related queries please contact WebDollar:

  • Email form: Contact Webdollar
  • International: +350-2000-2225
  • UK Freecall: 0800-9012-993

Lost Passwords:

Lost passwords can be retrieved by using the Lost Password function in the player log in screen. You will need your Username and Email address that you registered with. The system will then email you a replacement password.

If you have lost your username, contact the Poker Support Team on Live Chat or email

For all other queries:

Contact Poker Hour on