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House Policies

This section will inform you on all-in procedures and general Poker Hour house policies.

All-In Procedures:

What is an all-in?

All-in protection is designed to protect players' investments into a pot when they run out of money, do not act in time or are disconnected for any reason.

If a player does not have enough money to continue:

A bet that a player makes that uses up all of the chips he has remaining at the table. For example, in a 15-30 game, a player who only had €7 left at the table would be allowed to use that €7 to call or bet. If there is only one other player left in the hand at that point, the betting has ended for that hand, and the system will deal out the remainder of the cards quickly and automatically. If there are three or more players remaining in the hand when someone runs out of money and goes all in, a "side pot" is created, which is contested for only by the players who still have money. It is possible, in multi-way hands, for more than one side pot to be created, if more than one player run out of money at different times. If a player is involved in a side pot, he may win that, even if he cannot beat the all-in player for the main pot.

Note that more money cannot be added in the middle of a hand. We suggest that more chips are added before the next hand begins.

Finally, note that using an all-in in this manner"running out of money in the middle of a hand"does not use up the all-in that is allowed per day, as explained below. That all-in is used up only by a failure to respond, not by running out of money.

If a player fails to act in time or is disconnected:

If a player fails to act in time for example, if an emergency calls him to another room in the house, or if he loses his connection"he is treated as if he were all-in for that hand. This feature protects the money the player already has in the pot in case of a bad connection or a home emergency. Note! This is the case in Limit Games. In Pot Limit and No Limit Games, a player's hand is folded if he fails to act in time or is disconnected. These rules are in place to protect the integrity and fairness of the games for all players, including yourself.

As an all-in player, a player can only contend for the money in a pot that he contributed to. All other action of remaining "active" players goes into a "side pot" to be fought for by them.

Important information to know

Players in Poker Hour games are given one "emergency" all-in per 24 hour period. If at anytime a player's all-in status is zero (0) the player is playing at his own risk. This simply means that he does not have all-in protection and if he is disconnected or fails to act in time, HIS HAND WILL BE FOLDED AND HIS INVESTMENT WILL BE LOST without any recourse whatsoever.

Although we allot players one (1) all-in protection per 24 hours, we will consider resetting players' protection back to one if warranted. Simply contact support@pokerhour.net for consideration. However, if Poker Hour suspects abuse of the all-in protection feature, this may result in loss of membership or denied reset request.

Lastly, sending a request or receiving approval notification does not imply that players have all-in protection; they do not have all-in protection until they see this in their account.

Once a player is all-in:

  • The player receives all cards as usual.
  • The all-in player has no option to bet.
  • All other money bet after the player is all-in cannot be won by the all-in player and will be put into a side pot for all active players to win.
  • If the player who is all-in has the action, then the dealer will move to the next player clockwise. This will continue until an active player shows a better top hand.
  • The player may fold his cards only on the river and only after the side pot (if there is one) has been awarded to active players.

Other House Policies

1. Server Crash or Game freeze:

In the event of a server crash that removes all players from the table or prevents the hand from continuing, the hand will be considered dead (void) and all the money will be returned to all players after an investigation is completed within 48 hours.

2. Errors that do not cause a dead hand:

In the event the game pushes the pot to the wrong player or misreads the winning hand, certified poker support service members will correct the error by adjusting the players" accounts within 24 hours.

3. Cheating of any kind:

If management suspects such an activity, the player(s) accused will be investigated. Players found to have been, or reasonably suspected of cheating in any form, will have their account privileges terminated throughout Boss Media"s casinos indefinitely. Using the standard of "beyond a reasonable doubt" to indicate cheating, Poker Hour has the right to confiscate any funds won while cheating. Confiscated funds will be distributed to victim players. Boss Media/Poker Hour will never keep confiscated funds. Any player who has funds confiscated for cheating will be told the screen names of the players who have received their money.

4. Team play or collusion:

Team play or collusion is the act of two or more players "teaming up" to gain a competitive advantage by signalling card values or making raises and re-raises that are intended to force a victim player out of a pot. If customer service receives a complaint about such an activity or management suspects such activity, the players accused/suspected will have their accounts and playing activity reviewed by management. Players found to have been acting, or reasonably suspected of acting as a team, will have their account privileges terminated throughout Boss Media"s casinos indefinitely. If warranted, Poker Hour has the right to confiscate any funds won while acting as a team. Confiscated funds will be distributed to victim players.

5. Violations of house rules - If a player commits any of the following acts, he is in breach/violation of house rules:

  • Players may not chat about a hand while it is in progress (i.e., a comment like "I have a heart flush draw." General comments like "I"m going to get my revenge this hand" may be considered acceptable);
  • Players may not offer advice to another player through the chat during a hand, or urge a player to take any kind of action;
  • Only English and the table specific language may be written in the chat;
  • Any foul, abusive or threatening language will not be tolerated on any game table;
  • Players may not chat about any mucked cards they held during a hand; and
  • Players may not chat about any current cards being held during a hand.

Management will judge the severity of a violation. Poker Hour has the right suspend or revoke membership privileges.